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LAS CRUCES POLICE DEPARTMENT

Police Department begins text updates for 911 callers

Posted

The Las Cruces Police Department (LCPD) is working to improve efficiency and customer service for 911 calls, the City of Las Cruces said in a news release by adding text-message updates to a caller’s phone.

On Nov. 17, LCPD began using a new communication platform called SPIDR Tech, the news release said. Based on the priority level of a call made to 911 for police response, the platform may integrate text messaging to the caller's cellphone to provide notification that their call has been logged, placed into a priority queue or provided an incident number. Also depending on the priority level of a call, some callers may be notified of an option to create a report online or that responders could be delayed in their response, the news release said.

Message recipients will receive a survey following the response, the city said, with questions about overall satisfaction, timeliness of the response and more.

As LCPD further integrates the SPIDR Tech system into calls, crime victims or reporting persons may receive follow-up notifications like whether an arrest has been made or if there is other case-related information that can be provided.

Not all calls will trigger a message acknowledgement, including 911 hang-ups and calls that could impact officer or citizen safety, the city said.